Home / Accounts Receivable KPIs Case Study
A customer has embarked on a digital transformation journey in which the organization went from a AS400 system to S/4HANA on prem. The finance and sales teams were looking for:
Our team utilized S/4HANA and Salesforce as the source, and BW/4HANA as the data warehouse, to consolidate the data, then applied business rules to transform the data as per the requirements. The Innovative Solution Partners team created multiple dashboards using SAP Analytics Cloud to help management and C-Level executives do the required analysis.
The new solution provided a set of KPIs for the finance and sales teams that is controlled by the row level security driven by the BW/4HANA system. Each use case was captured in different sets of dashboards.
For example, the salesperson dashboard allowed the sales team to track invoices, debit memos, disputes/charges and days sales outstanding (DSO) at the overall company level with ability to drill down to the salesperson detail level.
The monthly KPI dashboard provided the executive team a high-level overview of some of the key indicators, such as percent of current invoices, 90 days aging, unapplied cash, etc. It also allowed for drill down at the customer level to see specific details as needed.
The Collections Dashboard was utilized by the accounts receivable and collections specialists to track past due by customers, invoice aging, chargebacks and overpayments/credits, with summary information and the ability to drill down into the aging buckets.
This solution allowed the different business teams to have a single truth of the data, all driven by a common data warehouse and an interactive set of dashboards. This increased trust in the data as well as increased collaboration between the teams on how to deal with different customer situations.
It also avoided having to deal with multiple set of reports and the ordeal of reconciliation between the different data sets.
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