Case study
Finance and Sales Work From One Version of Receivables
The Problem
The company had moved from an AS400 system to S/4HANA, on premises. Its finance and sales teams were looking for:
- One analytics solution to track receivables, customer disputes, invoices and discounts.
- Drill-down to line-item detail in S/4HANA.
- A simple interface with alerts.
What We Did
We consolidated the data from S/4HANA and Salesforce in a SAP BW/4HANA data warehouse, applied the business rules, and built SAP Analytics Cloud dashboards for each team. Row-level security in BW/4HANA controls who sees what.
- Sales: invoices, debit memos, disputes and days sales outstanding, down to each salesperson.
- Executives: a monthly KPI view, such as percent of current invoices, 90-day aging and unapplied cash, down to each customer.
- Collections: past due by customer, invoice aging, chargebacks and overpayments, down to each aging bucket.
The Business Impact
- One version of the truth for finance and sales, from one data warehouse.
- No separate sets of reports to reconcile.
- More trust in the data, and closer work between the teams on customer situations.
The landscape
The Landscape
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