No-code, a way of building software without having to type traditional lines of code, finally gives us a tech term that means what it sounds like. An everyday example that most of us can relate to is the ability to create websites without knowing HTML. No-code gives you the ability to transform business process overnight.
In this episode of “Tech-Driven Business,” Mustansir Saifuddin continues the conversation with David C. Williams of AT&T, who understands how to capitalize on the latest trends in tech to deliver powerful results for his organization. No-code, according to David, evolved because the Internet’s maturity has allowed people to figure out how to automate small tasks so that they can move on to building bigger things — like the Metaverse.
David’s experience in Robotic Process Automation (RPA), or bot community, has allowed him to see how people are using no-code and low-code solutions to solve business problems. For instance, at AT&T, one of the premier leaders in RPA, teams are using this no-code in combination with RPA platforms to create results faster.
Examples abound at AT&T. For instance, AT&T partnered to build an Interactive Voice Response (IVR) platform using no-code and low-code. Another example: During the pandemic, AT&T used no-code to create a program that facilitated the masking of sensitive information for AT&T employees who were working from home. More importantly, no-code allowed for the program to be built in five weeks rather than what would have normally taken six months.
There is even more inherent value to using no-code than the time saved: It is opening the door for people who may not have traditionally had the skills or training to fill software development roles. This is creating a domino effect of value for organizations. First, it helps fill the hiring gap that so many organizations are experiencing. Second, it allows for a more diverse team in designing solutions for your business. This diversity in thought and background is causing much-needed disruption and innovation that companies are striving to achieve.
The key to leveraging no-code is that IT leadership needs to recognize its value and to know when it is the right time to use it on a project. There is no magic formula that one can use to decide. Rather, it is up to you, your team and your project requirements to determine how no-code or even low-code solutions can contribute to your desired goal.
As an SAP Services Partner, we recognize the value of no-code for our clients using SAP. In fact, the low-code/no-code offering services in SAP Business Technology Platform (BTP) allow for those proficient in programming and those that are not to quickly build enterprise-ready apps, automations, workflows and chatbots no matter their skill level or coding expertise.
SAP customers can build enterprise apps quickly with SAP’s unified development experience and an ever-growing array of pre-built business content for any line of business.
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About David C. Williams
During David’s career with AT&T, he has created deep-link HTML marketing initiatives that garner 90 million monthly impressions, has led competitive intelligence which helped shape AT&T’s mobile first strategy, has been responsible for supporting several Fortune 500 companies encompassing $120 million in revenue, and authored two patents for Reprogrammable RFID and bridging satellite and LTE technology. In his current role, David is responsible for hyper-automation and emerging technology to transform customer/employee experience and cost structure for his organization. He leads the largest Robotics Process Automation program worldwide. His innovations are driving change across the company as his team has developed 600+ Bots automating 70 million contacts, realizing $400 million in operating income at over 3,000% ROI. Additionally, he also invented and sponsored a decision engine that has driven a $200 million annual credit reduction.
David is the 2021 Legacy Award recipient at Black Engineer of the Year STEM Global Conference, a two-time Dream in Black winner, the AT&T Champion of Diversity Award winner, a proud mentor of multiple employee groups, and a diversity ambassador. David’s humble beginnings in the poorest corner of Dallas continual giving back through Solar Robot Workshops to the community, and rise through a corporate giant is encapsulated in his soon to be released book, “Business Model.“
Innovative Solution Partners
At Innovative Solution Partners, we have made it our mission to connect the dots between people, operations, and technology because we know that it takes all these components to be successful. David’s real-life experiences illustrates this better than anything else. As you embark on your next project, think about the value to your organization, the role of your superhero team members, and how to share this across your organization to create alignment and success.
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